Premium (VO)
- Best endeavour response
- The choice to include parts and/or labour
- 2 service visits per annum by a factory trained engineer
- Spares holdings in various locations around the UK to achieve 1st-time fix
- Full written report and service schedule will be provided within 48 hours of completion, with any recommendations
Professional (24hr)
- 24 hour (next working day) response
- The choice to include parts and/or labour
- 2 service visits per annum by a factory trained engineer
- Spares holdings in various locations around the UK to achieve 1st-time fix
- Full written report and service schedule will be provided within 48 hours of completion, with any recommendations
Ultimate (4hr)
- 4 hour response
- Comprehensive cover for parts* and labour
- 2 service visits per annum by a factory trained engineer
- Spares holdings in various locations around the UK to achieve 1st-time fix
- Full written report and service schedule will be provided upon completion with any recommendations
Essential (Wup)
- 365/24/7 according to service technicians availability/scheduling
- 1 service visit 11 months after purchase, by a factory trained technician
- Full written report and service schedule will be provided within 48 hours of completion, with any recommendations
The Ultimate Package
For complete peace of mind where you simply can not afford any downtime or disruption to your data centre or server room. Constant Power Services will be on hand to assist you. With a guaranteed 4 hour response time and technicians with fully stocked spares kit, we ensure a 95% repair rate to protect your critical load.
The Professional Package
The Professional Package would be ideally suited, but not exclusive, to a facilities management company or customer that may have multiple sites. Having this service contract with Constant Power Services means that we can take the pain out of planning your repairs and schedules, with our 24-hour response, keeping your downtime to a minimum.
The Essential Package
This package is essential to those who have a UPS less than 12 months old and within the warranty period. Offering 1 service visit at 11 months, Constant Power Services technicians can check the service log and system data to see if it is running correctly and provide you with a report detailing their findings.
Life Cycle Management
Many of our UPS packages come with annual service agreements as standard, but for additional security we offer a range of 4-6 and 7-10 overhaul packages.
This allows our customers to stay ahead of the game when it comes to asset management. A proactive approach to maintenance is proven to deliver greater value and performance levels out of the equipment.
By taking a holistic approach to keeping your UPS in tip-top condition, we can carry out maintenance and prevent problems before they occur. We like to be one step ahead of the game.
To ensure we’re true to our word, we offer packages that bring us on board as a UPS service partner for the product’s full life cycle. Not only does this offer peace of mind that you have an expert partner upgrading parts before they break down, you get the benefit of advice and installation from trained technicians.
This all-encompassing package offers great value and guarantees your UPS to be reliable, working at full capacity and benefitting from the best parts and support available.